Refund policy

Refunds, Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn, unwashed, with tags attached, and in its original packaging. Proof of purchase is required.

How to Start a Return

To initiate a return, please contact us at support@thesmallbatchlabel.com with your order number and reason for return.

If your return is approved, we’ll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Exchanges

Exchanges are accepted based on product availability. If the requested size or color is unavailable, store credit will be issued.

Store Credit

Approved returns will be issued as store credit for the value of the returned item(s). Original shipping charges are non-refundable.

Store credit will be issued electronically and may be applied toward any future purchase at THE SMALL BATCH LABEL.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us within 7 days if you receive a damaged, defective, or incorrect item. Upon review, we may provide a replacement, exchange, store credit, or refund to the original payment method.

Non-Returnable Items

The following items are not eligible for return:

Sale items

Gift cards

Custom or personalized products

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification. Items must be returned unworn, unused, with tags attached, and in their original packaging. Proof of purchase is required.